diff --git a/web/static/js/verification.js b/web/static/js/verification.js
index bc20c8a..8f4f02c 100644
--- a/web/static/js/verification.js
+++ b/web/static/js/verification.js
@@ -4,7 +4,8 @@ import { api } from './api.js';
 import { state } from './state.js';
 import { escHtml, formatDateTime } from './utils.js';
 
-const POLL_MS   = 5000;
+const POLL_MS     = 30_000;  // DocuSign rate-limit guidance: no more than once per 15 min in prod
+const POLL_TIMEOUT = 300_000; // 5 minutes — treat as manual quick-test only; prod should use DS Connect
 const _envelopes = {};  // { adobeId: { envelopeId, status, sentAt, completedAt, polling } }
 
 function getSettings() {
@@ -115,6 +116,9 @@ function _verifyRow(t, settings) {
     } else if (env.status === 'voided') {
       statusCell = '<span class="badge badge-gray">Voided</span>';
       actionsCell = `<button class="btn btn-primary btn-sm btn-send-test" data-id="${escHtml(t.adobe_id)}">Send Again</button>`;
+    } else if (env.status === 'timeout') {
+      statusCell = '<span class="badge badge-amber">Timed Out</span>';
+      actionsCell = `<button class="btn btn-primary btn-sm btn-send-test" data-id="${escHtml(t.adobe_id)}">Send Again</button>`;
     } else {
       statusCell = `<span class="badge badge-amber">${escHtml(env.status || 'pending')}</span>`;
     }
@@ -211,19 +215,23 @@ function _startPolling(adobeId, envelopeId) {
   const env = _envelopes[adobeId];
   if (!env || env.polling) return;
   env.polling = true;
+  const deadline = Date.now() + POLL_TIMEOUT;
 
   const poll = async () => {
     try {
       const data = await api.verify.status(envelopeId);
-      if (_envelopes[adobeId]) {
-        _envelopes[adobeId].status      = data.status;
-        _envelopes[adobeId].completedAt = data.completed_at;
+      if (!_envelopes[adobeId]) return;
+      _envelopes[adobeId].status      = data.status;
+      _envelopes[adobeId].completedAt = data.completed_at;
+      _updateVerifyRow(adobeId);
+      if (data.status === 'completed' || data.status === 'voided') {
+        _envelopes[adobeId].polling = false;
+      } else if (Date.now() >= deadline) {
+        _envelopes[adobeId].polling = false;
+        _envelopes[adobeId].status  = 'timeout';
         _updateVerifyRow(adobeId);
-        if (data.status !== 'completed' && data.status !== 'voided') {
-          setTimeout(poll, POLL_MS);
-        } else {
-          _envelopes[adobeId].polling = false;
-        }
+      } else {
+        setTimeout(poll, POLL_MS);
       }
     } catch (e) {
       console.warn('Polling error:', e.message);
@@ -252,6 +260,9 @@ function _updateVerifyRow(adobeId) {
   } else if (env.status === 'voided') {
     statusEl.innerHTML  = '<span class="badge badge-gray">Voided</span>';
     actionsEl.innerHTML = `<button class="btn btn-primary btn-sm btn-send-test" data-id="${escHtml(adobeId)}">Send Again</button>`;
+  } else if (env.status === 'timeout') {
+    statusEl.innerHTML  = '<span class="badge badge-amber">Timed Out</span>';
+    actionsEl.innerHTML = `<button class="btn btn-primary btn-sm btn-send-test" data-id="${escHtml(adobeId)}">Send Again</button>`;
   }
 
   // Re-wire newly injected buttons